High End Stay respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use personal data about you, and how you can exercise your privacy rights. Our Privacy policy applies to your personal data supplied or collected from our website ( highendstay.staging.wpengine.com ) or from the High End Stay app and to personal data supplied or collected over the telephone, by e-mail, by fax or by letter. We recommend that you read this statement carefully.
Who are we
High End Stay is a luxury bookings website, based in The Netherlands. We offer accommodation booking services globally via our website highendstay.staging.wpengine.com . Bookings will go through request, meaning you have to fill in a request form with your data and we will contact you with a quotation and a payment link or directly through our channel manager. Besides bookings of luxury accommodations, we offer also concierge services. This can be a booking of a private jet, a helicopter flight, car rental, exclusive designer items. These bookings will go through request and payments will go through a payment link via our website highendstay.staging.wpengine.com .
What personal Data will we collect from you?
Depending the services you apply for, we may collect, use, store and transfer the following data: Voluntary provided data: We may collection information from you visit our website, when you fill in a request form, contact form, register for our newsletter or apply for a job. When you register/ creating an account, fill in a contact or request form, you may be asked to provide us with the following information.
Personal Data of all travellers including first and surnames, date of birth, ages, gender, nationality and marital status and title (passport information); Copies of documents as ID card, Passport, or Driver’s license;
Contact Data. Including arrival and departure dates hotel room(s)phone numbers, residence and post address, email address, vacation preferences of the person sending us a request form, making a booking or creating an account and to subscribe to marketing communications from us, for example; Content you choose to upload to our website, email or mobile applications, such as descriptions, texts and images along with the metadata associates with the files you upload;
Payment Data including bank / IBAN account details, Paypal email address, Credit Card details (card-hold number, expiry date CVV number, payment data to and from you including the details of services and products purchased with and or through us;
Health Data. In limited circumstances -specific information that you might provide us with as any medical condition, disability, reduced mobility, dietary restrictions or other health related issues which may affect your travel related requirements- we may collect also Health Data. At the time you will make a request of a booking or a direct booking, we will ask to provide the Personal Data and the reasons why, will be made clear at this point.
Automatically Collected Data by using the website
When visiting our website highendstay.staging.wpengine.com , we may collect automatically information from your device. In some countries, including countries in the European Economic Area (“EEA”), this information may be considered personal data under applicable data protection laws.
The information we may automatically collect includes IP address, browser -and version type, browser types, versions -and plug-in, broad geographic location, login data, technical information collected for fraud prevention, operating system and other technical information on the devised you use to access our website highendstay.staging.wpengine.com , duration of visiting websites and clicking behavior, clicking behavior digital (e-mail) marketing, preferences for hotel room types, room number(s) or facilities. Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Use of your personal data
When you make a booking, appropriate personal data will be transferred to the relevant suppliers of your chosen arrangements.
We will use personal data for a number of purposes, including:
Reservations requested by phone, email or through our website;
Completing your travel bookings (this includes sharing your booking information with other parties to fulfill your booking as hotels, property owners, caretakers, experience providers, concierge teams, chefs, car rental companies, private jet rental companies and or together with any other third party including banks, or credit card companies who needs this information in order to arrange and complete your booking);
Advising you of any changes to or problems with a hotel booking;
Servicing your account and bookings;
To help us administer accounts;
To send you marketing, sales and communication activities (including newsletters, hotel offers, price giveaways, new products);
When you take part in surveys or provide us with feedback;
To help detect fraud;
Provide costumer services.
Your Data Subject Rights
Under certain circumstances, you have the following data protection rights:
- You have the right to to erase or delete your personal data we have collected;
- You have the right to access, correct, update any personal data we have collected;
- You have the right to ask us to object to, limit or restrict our use of your Personal Data;
- In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you;
- You may withdraw your consent at any time for any data processing we do based on consent you have provided to us;
- You have the right to complain to a data protection authority about our use of the collected personal data. We do encourage our clients to engage with us first in the event they have any concerns or complaints.
If you wish to exercise any of these above mentioned rights, you can contact us by sending an email to info@highendstay.com .
Disclosure of personal data
We may disclose your personal data to the following categories of third parties:
- to our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website or processing payments – our PaymentProcessor is Mollie), or who otherwise process personal data for purposes that are described in this Privacy Policy or that you are notified of at the time we collect your personal data.
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy;
- to any other person with your consent to the disclosure.
International Data Transfers
You Personal Data may be transferred to and processed within The Netherlands and/ or any other country(ies) of the Eruopean Economic Area (EEA). We may also use third party service providers and partners operate around the world. This means that when we collect your personal data we may process it in any of these countries, outside the EEA. These countries, may have data protection laws that are different to the laws in the EEA.
However, we have taken appropriate legal and security measures to ensure that your personal data is protected in accordance with this Privacy Policy.
We collect personal data from you only:
Where we need the Personal Data to perform a contract with you;
Where the processing is in our legitimate interestes and not overridden by your rights;
Where we have your consent to do so;
We may also have a legal obligation to collect or require Personal Data from you to protect your vital interests or those of another person
If we ask you to provide Personal Data to comply with a legal obligation or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not.
Protection of your Data
High End Stay makes every effort to keep your data safe and secure and to treat it correctly within the guidelines of the General Data Protection Regulation (GDPR). We take appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly checked.
Data Retention
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Third Party links
Our website and app may contain links to other websites. These links are provided for your convenience only. These sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Minors
If you are 16 years old or younger, you may only use our website under the supervision of your parents or legal representatives.
Cookies
We do use cookies to improve our website and services for you and to collect information about your use of the website. Cookies are small pieces of information that are stored on your device by your browser. These allow us to store your account information and provide features to make browsing and booking easier. Most browsers allow the cookie function to be turned off. For more information about the cookies we use, please see our Cookie Policy.
Google Analytics
We use Google Analytics to track visitors on our website and to get reports about how visitors use our website. We accepted the data processing agreement from Google. We don’t allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-adreses.
Privacy Policy Changes
This (renewed) privacy statement came into effect on 23 May 2018. We may need to change the Privacy Policy when required as a result of changes in data protection laws or in any the guidelines issued by regulators or when we make changes to our procedures.
Contact details
If you would like to have more information regarding this Privacy Policy, please send an email to info@highendstay.com
By letter
Rietwijckstraat 4
1171 HD Badhoevedorp
The Netherlands